Support

The Vutele services Standard Support Level provides 9×5 support services and is included with both free and paid accounts:

Free Accounts: Available for a limited time, enabling customers to explore Vutele services and conduct a POC while benefiting from our high-quality technical support.

Paid Accounts: Support starts with the first Vutele services instance and requires a minimum payment equivalent to 3 instances.

Who Is It For? Ideal for production deployments needing support only during business hours, as well as for users testing and evaluating Vutele services..

The Vutele services Standard Support Level provides 9×5 support services and is included with both free and paid accounts:

• Free Accounts: Available for a limited time, enabling customers to explore Vutele services and conduct a POC while benefiting from our high-quality technical support.

• Paid Accounts: Support starts with the first Vutele services instance and requires a minimum payment equivalent to 3 instances.

Who Is It For? Ideal for production deployments needing support only during business hours, as well as for users testing and evaluating Vutele services.

The Vutele services Business Support Plan offers 24×7 support services for system availability and recovery, backed by an SLA. This plan includes an initial response from our Network Operations Center (NOC) and access to an escalation team of Vutele services engineers, available through a follow-the-sun geo-location presence.

Who Is It For? This support tier strikes a balance between cost and round-the-clock support availability, making it ideal for:

• Production Environments: Customers requiring continuous, reliable support to ensure system uptime and swift recovery.
• Managed Service Providers (MSPs): Those conducting customer POCs who need 24×7 support and SLA-based assurances.